Yumisakses

Yumi Sakses

Provider of English language, IELTS exam Preparation and Life Skills courses in Vanuatu and Pacific Islands.

Cours disponibles

Customer Service

Course Summary: Customer Service Skills

This course introduces learners to the key principles and practices of delivering excellent customer service across a variety of workplace settings. Through interactive lessons, case studies, and practical activities, participants will develop the skills and confidence to create positive customer experiences.

Course Objectives

By the end of this course, learners will be able to:

Understand the importance of customer service in business success.
Apply effective communication techniques to build rapport with customers.
Handle complaints and difficult situations professionally.
Demonstrate active listening and problem-solving skills.
Work effectively as part of a team to support customer needs.
Maintain a professional, positive, and empathetic attitude in all interactions.

Key Topics

The role of customer service in organisations
Verbal and non-verbal communication strategies
Managing challenging behaviours and resolving conflicts
Delivering service across face-to-face, phone, and online platforms
Cultural awareness and diversity in customer service
Continuous improvement and feedback

Learning Mode

This Moodle-based course combines:

Readings and short videos to introduce core concepts
Quizzes to check understanding
Discussion forums to share experiences and ideas
Practical scenarios to apply learning in real-life contexts

Who Should Enrol?

This course is designed for anyone who interacts with customers in their role, including retail, hospitality, healthcare, education, and community services workers.

Cert 3 Individual Support (Aged Care & Disabilities)

Introduction to OET Nursing

The Occupational English Test (OET) is a specialised English language exam designed for healthcare professionals, including nurses. It is widely accepted in Australia by the Nursing and Midwifery Board of Australia (NMBA) and the Aged Care Industry Labour Agreement as proof of English proficiency. For nurses and aged care workers from overseas, passing OET Nursing is an essential step towards gaining registration, employment, and visa approval in Australia.

OET Nursing tests the kind of English you will actually use in a clinical setting. It is not just a general English test — it assesses your ability to communicate effectively with patients, families, and colleagues in a healthcare environment. This ensures you are ready to provide safe and high-quality care.

The test has four components:

Listening: understanding patient consultations and workplace discussions
Reading: interpreting healthcare texts such as guidelines and case notes
Writing: writing a referral, discharge, or transfer letter based on case notes
Speaking: role-playing scenarios such as educating a patient or responding to concerns

Preparing for OET Nursing helps you improve your communication skills and increases your chances of success in the Australian healthcare system.

This page also acts as a resource sypport for the Aged Care course.

Report Writing

This program provides resources to assist people in improving their report writing. It is suitable for people working in NGOs or public service who need to write regular reports.

The program can be used alongside regular classes or as an unpaced self-development program.

Professional Development for Principals

Course Description: Professional Development for Principals

This course provides school leaders with the knowledge, strategies, and tools to strengthen their professional practice and enhance school performance. Designed specifically for principals, it explores leadership styles, effective communication, staff management, instructional leadership, wellbeing, and community engagement. Through interactive modules, case studies, and reflective activities, principals will develop practical skills to lead with confidence, foster positive school cultures, and drive continuous improvement in teaching and learning.

English Literature YR 7 -13

These resources cover all novels ad short stories prescribed or suitable for English Years 7 -13. Included are Short Story /Novel analysis as well as figurative language and poetic devices used in poetry. Resources include PDF versions, audiobooks, film versions and study notes for many novels, short storeis and poems.

There is also a section on debating.

Professional Development for Teachers

This resource unit will begin in Jan 2022 and aims to provide principals and teachers with resources to assist them in conducting professional development sessions in schools for teachers.

A new topic will be offered each week and principals /teachers can use these videos, powerpoints and handouts to plan PD within the school.

Proposed topics will include Lesson Planning, Learning Theory, Effective Questioning, Differentiation, 21st Century Education, School Safety and Disaster Preparedness, Anti-Bulling, Alternatives to Corporal Punishment, Positive Psychology, Special Needs, Critical Thinking, Time Management and others.

Special Needs & Disabilities

This resource unit will help princpals, teachers and parents on special needs and disabilities..

It can be used as a reference, as a professional development resource in schools or to raise awareness among students in the classroom.

Areas covered inlude attention deficit syndrom, sight and hearing impairment, celebral palsy Downs Syndrome, Delayed Cogntive Development, albinoism, dwarfism and autism and many more.

Materias wil include explanations, insights into living with these conditions and strategies to help teaching individuals with a disability or special learning need in the classroom.

I have chosen the best resources off You Tube and internet websites to make the resource unit interesting and informative.

Year 10 Homeschool

Year 8 Homeschool

This course is designed to enable current year 8 students to ;

achieve better in the National Vanuatu Curriculum Exams
study productively at home in case of another School shut down

It is also a useful resource to help Teachers enliven their lessons and capture the engagement of students by using relevant visual digital resources.

The resources will cover;

Full English Grammar Review
A writing workshop
Novels, Short Stories and Poems
The essential Math units
Four Science Units
Agriculture
French
Social Studies

There are also some resources advising Teachers and Students on our to use videos actively as learning tools in the classrooms ( or at home ) rather than passive viewing which has little educational benefits.

Employability Skills B

Employability Skills A

This course will give senior secondary students and school leavers some of the skills to useful to find employment and to perform well in the job. The course content includes:

The twenty five (25) topics will be covered over two ten week courses..

SECOND CHANCE LEARNING (EMPLOYABILITY SKILLS)

Course Outline by Topics (two per week)

Self-Management

SCLA

Getting Along with Others

SCLA

Communication skills

SCLB

Job Hunting

SCLB

Topic 1:

Who am I? What are my values?

Topic 8:

Time Management

Topic 15:

What is good communication?

Topic 21:

Preparing a CV

Topic 2:

What is success?

Topic 9:

Emotional Intelligence dealing with difficult people and situations

Topic 16:

Formal and Informal Language

Topic 22:

Words to do with Work

Topic 3:

What is my purpose in Life? ikigai

Finding your calling and choosing a career.

Topic 10:

Talking to foreigners – making a conversation

Topic 17:

Writing formal letters

Topic 23:

Application letter for a job

Topic 4:

Setting goals –short-term, long-term

Making an Action Plan

Topic 11:

Language of participating in meetings

Topic 18:

Writing emails

Topic 24:

How to answer interview questions

Topic 5:

Increasing your Confidence and self-esteem

Topic 12:

Customer service basics

Topic 19:

Answering the phone

Topic 25:

mock interviews

Topic 6:

Habit building and breaking

Topic 13:

Teamwork

Topic 20: Personal Budgeting

Topic 24:

Starting a Small Business.

Topic 7:

Substance Abuse

Alcohol, tobacco and drugs –how addiction can harm your progress.

Topic 14:

Problem Solving

Business English

This is a non-accredited, non-formal course which give you the English language skills to function more efficiently at work. Content includes the English language vocabulary and grammar needed for:

Topics to be covered include:

1. Communication Model and Skills

2. Formal, Neutral and Informal Language

3. Writing Business Letters and Emails

4. Handling Complaints and Dealing with Difficult People at Work

5. Time Management

6. Presentation Skills

7. Participating and Chairing Meetings

8. Negotiation Skills

9. Report Writing Conventions

10. Introduction to Entrepreneurship

IELTS Preparation 2023

In 2023, the IELTS Academic Test will be held on Thurs 6 July (Reading, Writing, Listening - paper exam) and Fri 7 July Speaking (online via Zoom) .

There will be 12 preparation lessons on Tuesdays s 6.00 -7.30 p.m. at my house in Nambatu.

Every lesson and resources will be posted on n this Moodle page. This is so we can cut the cost of photocopying, and can help those studnets who cannot attend courses because theu live in the provinces, are sick or otherwise busy.

It is also a risk mitigation measure so that we can continue even if there is another COVID or other pandeic shut-down or natural disaster or if I get sick nd cannot teach.

I urge you to keep up with the lessons posted each week. I will cover every aspect of the four skills: Listening, Speaking, Reading and Writing plus common grammar mistakes made and vocabulary expansion.

I wish you happy studying (it will be hard work) and greatest success in the forthcoming IELTS tests

TOEFL Exam Preparation

IELTS Exam Preparation B 2024

This is the second half of the ten week course is suitable for students preparing to take the IELTS exam for further study or immigration to Australia and New Zealand.

It is also suitable for university students, secondary Year 12 & 13 & university students, teachers and other professionals who already have an intermediate level of English wanting to further improve their English.

It has over 80 lessons and over 800 video and text resources.

The course is divided into five streams, one lesson of each offered every week. These are:

IELTS communication skills practice (Reading, Listening and Speaking)
Writing workshop including essays, formal letters and graph description.
a thorough revision of English grammar
vocabulary extension in the most common themes
a mini-course in study and test-taking skills.

Participants are invited from Vanuatu, PNG, Solomon Islands, Fiji, Kiribati, Tuvalu and beyond.

Essay & Academic Writing

IELTS Exam Preparation A 2024

This ten week course is suitable for students preparing to take the IELTS exam for further study or immigration to Australia and New Zealand.